Cancel or change an order：

Ready to Ship Products：

If the product is not shipped, you have the right to change the style or quantity of the order, the payment will not be refunded, only to make up, cancel the order you will get a full refund, if the product has been shipped, we do not accept any reason to cancel the order and change.

Customized products:

Change of order style and reduction of order quantity are not accepted. the deposit will not be refunded if the contract is cancelled unilaterally.  And accountable as the case may be.

Return (if applicable)

We accept return of products: goods damaged or inconsistent with the purchase of goods, customers have the right to apply for return of products within 14 days of delivery.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at kitchenfaucet@prerinsefactory.com

Please contact our Customer service at kitchenfaucet@prerinsefactory.com to get the return address.